Warranty
Limited Warranty
BRoadout stands by the quality of our products and offers a Limited Warranty on all of our camping and outdoor gear. This warranty covers any defects in materials or workmanship under normal use during the warranty period.
What Does the Warranty Cover?
- Manufacturing defects in materials and workmanship.
- Damaged or malfunctioning components.
What Does the Warranty Not Cover?
- Damage caused by accidents, misuse, or abuse.
- Any modifications or alterations made to the product.
- Normal wear and tear of product finishes and materials.
- Incidental or consequential damages.
- Products purchased from unauthorized dealers.
How to File a Warranty Claim
If you believe you have a product covered by our Limited Warranty, please contact our customer service team at [broadoutservice@gmail.com]. Provide the following information:
- A description of the issue or defect.
- Clear photos of the product and the issue.
- Proof of purchase (order number, date, and location of purchase).
Our Commitment to You
BRoadout is dedicated to providing reliable, high-quality outdoor gear. We work hard to ensure that our products meet the highest standards of quality and durability. In the rare event that an issue arises, we will do our best to resolve it promptly.
Kindly be aware that the warranty is exclusive to the original purchaser and is non-transferable. Without valid proof of purchase, we regret to inform you that we won't be able to process any repair requests.
Warranty Terms
1 The warranty period indicated in this table starts from the date of product sale. Should any damage or usability issues arise due to product defects within the warranty period, customers will receive a free replacement or compensation, and all associated costs will be covered by the seller.
2 If damage occurs outside the warranty period due to product-related issues, a repair plan can be arranged, and spare parts will be provided at no extra cost. Costs will be discussed and agreed upon by both parties.
3 All items are eligible for a 30-day return or exchange without any specific reason. If the issue is attributed to the seller or the product itself, the seller will cover the shipping costs. However, if the matter doesn’t concern the product itself, the shipping costs will be covered by the buyer.
| Main Category | Subcategory | Subclass | Warranty Period |
| Pet Equipment | pet clothes | pet clothing | 6 months |
| mat | pet pad | 12 months | |
| outdoor bed | pet bed | 12 months | |
| pull cart | pet car | 12 months | |
| sleeping bag | pet sleeping bag | 12 months | |
| tent | pet tent | 6 months | |
| Clothing | accessories | Gloves | 6 months |
| sock | 6 months | ||
| Seamless headscarf/neck scarf/face mask | 6 months | ||
| snow cover | 6 months | ||
| Jacket | raincoat | 6 months | |
| suit | ski suit | 6 months | |
| Outdoor Equipment | 3C | power bank | 6 months |
| tableware | Knife/fork/spoon/chopsticks | 6 months | |
| lunch box | 6 months | ||
| Bowl/plate/dish/basin | 6 months | ||
| kitchen | ice bag | 3 months | |
| console | 3 months | ||
| Scissors/shovels/clips/aprons | 3 months | ||
| BBQ tools | 3 months | ||
| picnic basket | 3 months | ||
| Cutting board/kitchen knife | 3 months | ||
| cooking utensils | windshield | 6 months | |
| pots | 6 months | ||
| Grill/Rack/Table | 6 months | ||
| stove | 6 months | ||
| Kettle | 6 months | ||
| lamps | Lighting Accessories | 6 months | |
| headlamp | 6 months | ||
| camp light | 6 months | ||
| mat | Moisture-proof pad | 0 months | |
| Sponge self-filling pad | 12 months | ||
| Lajin inflatable mat | 12 months | ||
| cotton pad | 12 months | ||
| Inflatable mattress without stretchers | 12 months | ||
| picnic mat | 12 months | ||
| Pillow | 12 months | ||
| hammock | hammock mosquito net | 3 months | |
| stick hammock | 3 months | ||
| One word hammock | 3 months | ||
| stand hammock | 3 months | ||
| tool | Knife shovel hammer | 3 months | |
| air pump | 3 months | ||
| outdoor bed | Disassembly and assembly of bed | 12 months | |
| pet bed | 12 months | ||
| 4 fold bed | 12 months | ||
| Quick folding bed | 12 months | ||
| outdoor chair | Director's chair | 12 months | |
| armchair | 12 months | ||
| butterfly chair | 12 months | ||
| Outdoor chair accessories | 12 months | ||
| Mazar chair | 12 months | ||
| sofa | 12 months | ||
| lounge chair | 12 months | ||
| rocking chair | 12 months | ||
| moon chair | 12 months | ||
| outdoor table | Outdoor table accessories | 12 months | |
| Aluminum table | 12 months | ||
| density board table | 12 months | ||
| plastic table | 12 months | ||
| Iron mesh table | 12 months | ||
| Bamboo table | 12 months | ||
| pull cart | pet car | 12 months | |
| campervan | 12 months | ||
| Water supplies | non thermos flask | 6 months | |
| Coffee cups/tea sets/wine sets | 6 months | ||
| water cup | 6 months | ||
| drinking bucket | 6 months | ||
| sleeping bag | pet sleeping bag | 12 months | |
| Mommy sleeping bag | 12 months | ||
| human sleeping bag | 12 months | ||
| sleeping bag liner | 12 months | ||
| envelope hooded sleeping bag | 12 months | ||
| envelope sleeping bag | 12 months | ||
| Desk cabinet rack | BBQ station | 12 months | |
| storage rack | 12 months | ||
| blanket | Single layer blanket | 12 months | |
| stuffed blanket | 12 months | ||
| helmet | Cycling helmet | 3 months | |
| wash up | shower | 12 months | |
| Luggage | backpacks | 3 months | |
| travel bag | 3 months | ||
| Cycling bag | 3 months | ||
| storage bag | 3 months | ||
| Storage Box | 3 months | ||
| Glasses | ski goggles | 3 months | |
| diving goggles | 3 months | ||
| tent | car side pergola | 6 months | |
| Car side tent | 6 months | ||
| car roof tent | 6 months | ||
| pet tent | 6 months | ||
| hunting tent | 6 months | ||
| truck account | 6 months | ||
| pergola tent | 6 months | ||
| shower tent | 6 months | ||
| camping tent | 6 months | ||
| Canopy | 6 months | ||
| leisure tent | 6 months | ||
| Tent accessories | 12 months | ||
| water equipment | paddle board boat | pulp board | 12 months |
| yard equipment | spa device | sauna bucket | 12 months |
| footwear | Professional outdoor shoes | hiking shoes | 6 months |
| cycling shoes | 6 months | ||
| camp shoes | 6 months |
Contact Us
If you have any questions about our warranty or need assistance with a warranty claim, please don't hesitate to contact our customer service team at [broadoutservice@gmail.com].